Support

Something not working, or a question about HomeStop? We're happy to help.

Contact us

The fastest way to reach us is by email. We usually answer within a couple of days: homestop@studiotristar.com

Common questions

Which cities are supported?

HomeStop launches with Lyon (TCL) — métro, tram and bus. More European cities are on the way; join the waitlist to hear when yours arrives.

The widget shows old departures or "no data".

iOS refreshes widgets on a budget it controls, so a few minutes of delay can happen. Make sure location access is allowed (Settings → HomeStop → Location → While Using), then open the app once — the widget updates each time the app refreshes. If you were offline, the widget shows the last known departures until a connection returns.

Why does HomeStop need my location?

Only to find the stop closest to you and show its live departures. Your location is never stored and never leaves the request that answers you — see our Privacy Policy.

How do I delete my data?

The app stores nothing about you on our servers — deleting the app removes everything it kept on your device. For the website waitlist, use the unsubscribe link in any email or write to us and we'll erase your entry.